By accessing our website www.swissgroup.ae and/or communicating with Swiss Group via the contact form on our website, via email or any other channels, you are accepting and consenting to the practices described in this Policy.
This Policy describes how and why we might collect, store and use personal information, and provides information about your rights.
Should you not agree to any part of this Policy, please do not provide us with your personal information and consequently, we may not be able to offer any further services to you.
Swiss Group is the data controller of your personal information processed via the site.
Furthermore, in providing our services, we act as an independent data controller and are, therefore, responsible for complying with Data Protection rules in the UAE in respect of any Personal Data we process.
Collection of Personal Data
We may collect Personal Data from you through the use of our website, when you contact or request information from us (for example, by email or any other electronic form), when you engage our management or other legal services or as a result of your relationship with one or more of our employees or clients.
Depending on the information or services you request, we may ask you to provide your name, address, email address, phone numbers, date of birth, and other such personal information you choose to provide, together with the content of your communication.
Additional relevant information may be collected, processed and kept as required by Know Your Client and/or Anti-Money Laundering regulations and as part of our client intake procedure. This may possibly include evidence of source of funds. The sources for such verification may include documentation which we request from you or through the use of online sources or both.
We may use Personal Data for our legitimate business purposes, carrying out requests on your behalf. Our primary goal in collecting personal information from you is to help us:
- verify your identity
- process, investigate or settle inquiries
- carry out requests made by you on the site or in relation to our services
- manage our relationship with you
- offer and deliver our services
- market new services
- comply with any applicable law, court order or other judicial process
- improve and develop the quality and user experience of our services
- use as otherwise required or stipulated by the law
It is necessary for us to process your information to perform our obligations in accordance with any agreement that we may have with you. It is in our legitimate interest or a third party’s legitimate interest to use your personal information in such a way to ensure that we provide the very best client services we can to you or others. It is our legal obligation to use your personal information to comply with any legal obligations imposed upon us.
Protection of Personal Data
The data that we collect from you may be transferred to and stored on our databases, located on our secure servers. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure. As a result, Swiss Group cannot guarantee the security of any Personal Data that you choose to send us electronically and therefore, sending such information is entirely at your own risk.
We continually assess our data privacy, information management and data security practices. We are committed to protect the personal information that we have under our control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss.
All of our partners, employees, consultants and data processors, who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of such Personal Data.
Sharing of Personal Data
Generally, we only use your information with Swiss Group. However, there may be circumstances, we may disclose your Personal Data to a recipient for the purposes of outsourcing one or more of the purposes-related functions. In this respect, you understand, that such transmission and processing of your Personal Data may take place, provided that it is a prerequisite for the provision of the services and fulfilment of Swiss Group’s contractual obligations or when it is a prerequisite to transmit such information prior to us entering into a business agreement on your behalf.
Furthermore, in carrying out services, Swiss Group works with carefully selected service providers that carry out certain functions on its behalf. This include, without limitation, public authority and administration, translation agency, insurance, technology services, processing payments, audit services, other experts etc. Please note that this list is non-exhaustive and there may be other examples where we need to share information with other parties in order to provide the services as effectively as we can, but in accordance with the relevant terms of business.
In relation to any other third parties, we only disclose your information where you have given your consent or where we are required to do so by the applicable law or regulations.
We do not sell, rent, distribute or make Personal Data commercially available to any third party.
Asper the EU General Data Protection Regulation, (GDPR) or similar legislation around the world, Swiss Group provides you with the possibility to know what Personal Data concerning you has been collected and/or processed, and if they are accurate. If there are any inaccuracies, you have the right to either have the information corrected or deleted.
Furthermore, you have the following rights:
- request access to your personal data
- request a correction, deletion or restriction concerning the processing of your personal data
- object to the processing of your personal data
- request data portability (to obtain copies and transfer it to another data controller)
- revoke (withdraw) your consent at any time
Please note that some of these rights may be limited where we have an overriding interest or legal obligation to continue to process the data or where data maybe exempt from disclosure due to reasons of legal professional privilege or professional secrecy obligations.
A cookie is a small text file that is unique to the web browser on your computer, which is used to retain user preferences, and enhance browsing experience. Information from cookies may include statistical information about the interaction of users with the website, the number of visitors to the site, information about your computer (such as IP address and browser type), and demographic data.
We might use Google Analytics or similar tools to gain insights into how users are interacting with our website.
How long we keep your Personal Data
Your Personal Data will be retained, usually in computer or manual files, only for as long as necessary to fulfill the purposes of which the information was collected, unless a longer retention period is required or permitted by law. We have further the obligation to keep your Personal Data for 5 years after our business relationship has ended. Your Personal Data that is processed for marketing purposes will be stored until you exercise the right to withdraw consent, and once such right is exercised, your personal information will be kept only during the applicable statute of limitations period for any disputes or liabilities that may arise as a consequence of the processing of that information.
Swiss Group may update this Policy from time to time. We may also make changes as required to comply with changes in applicable law or regulatory requirements. Any changes we make to our policy will be posted on our website with a date, so that you are always aware of the latest update.
We encourage you to review this Policy periodically to be informed of how we use your personal information. Any changes are effective immediately, after they are published on this page.
If you have any questions about this Policy, our processing of your Personal Data, or want to exercise your rights set out in this Policy, please contact us on:
Latest update: September 2022